This is how I feel about being on the phone and talking to machine people who try to interpret what I say instead of letting me talk to real people who can hear my real issues. When I have a question regarding my phone service, DSL service and security system, could I please not talk to a machine - especially one disguised as a person who can hear and converse with you? And when I finally do speak to a person, could they please answer my questions? Augh! I'm sic-ing this cat on you all!